More than 10 million people in the greater New York metropolitan region rely on Con Edison (ConEd) to keep the lights blazing, the gas burning in their furnaces, and the steam running through their pipes. But who empowers the employees of ConEd when it comes to ensuring that this sprawling service and delivery infrastructure is operating properly?
What is stress? Let’s see: How about police or military personnel finding themselves faced with difficult shoot/no-shoot decisions. To be sure, the possibility of getting shot is definitely a cause of stress, and the symptoms of stress in those situations are very clear. Time horizons contract and the immediacy of the situation can overwhelm all else; the fight or flight impulse can take over, sometimes with disastrous effects.