An international financial company introduced a new management system throughout their entire company. As they began receiving feedback from the different departments, it became clear that a few problems were developing. However, the nature of the specific problems was unclear.
The company then scheduled a meeting of senior managers at their headquarters to discuss the new system and asked Meridia Audience Response to supply a method to get candid feedback regarding the problems being encountered by the various departments.
During the meeting, top managers were surveyed anonymously to find out what was–and was not–working with the new management system. Viewing the results, the company was able to determine immediately what key issues faced the top managers and what steps were needed to correct the problems.
As a result, the company worked with each department to develop its own action plan to resolve their problems and keep the corporate plan on track.